Office Information

• Office Location
• Office Hours
• Appointments
• Insurance
• Financial Policy
• What We Need From You

You are the most important person in our office and we are committed to providing you with the best possible medical care. Excellence is our goal. We have worked to provide a full range of services and have highly trained and knowledgeable staff. Please do not hesitate to ask us any questions about your health plan or medical care.

Office Hours

Phones: Telephones are answered during normal business hours with the exception of 1-2 p.m. daily for lunch.

Office Hours
Monday	Tuesday	Wednesday	Thursday	Friday
8 a.m. – 5 p.m.	8 a.m. – 6 p.m.	8 a.m. – 5 p.m.	8 a.m. – 6 p.m.	8 a.m. – 5 p.m.

Emergencies: For life-threatening situations, call 911. If you have an urgent problem, please call our office for instructions. If you have an urgent problem after hours, please call our answering service at (843) 724-6439 and they will inform you about how to reach a physician on call.

Test Results: A letter will be sent for abnormal test results.

Prescriptions: All prescriptions and refills should be requested during your appointment with the physician. If it becomes necessary to refill your medications between appointments, please allow 48-72 hours for prescriptions to be sent to pharmacies. Chronic or long-term medications may require an office visit before refilling.

Referrals: To maintain the continuity of care, we will be happy to assist you with a referral to a specialist. Please allow 72 hours for non-emergent referrals to be processed. Appointment scheduling with specialists is dependent upon their availability.

Appointments

• For appointment please call (843) 761-1995.
• Please call in advance for routine office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule, although emergencies arise. If we are seriously delayed, we attempt to notify patients beforehand.
• As a courtesy to other patients and staff, please call the office as soon as possible if you are unable to keep your appointment or are going to be late.
• We make our best effort to accommodate same day and walk-in appointments for your convenience.

Insurance

• Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required at the time of the visit. We also accept: cash, personal checks, Visa, MasterCard, Discover and American Express.
• For your first visit, please bring your insurance card and a picture ID and arrive early to complete the necessary patient information forms. To save time CLICK HERE to download these forms.
• We accept Medicare as well as most insurers, however, please review all insurance information with our staff prior to services being rendered.
• Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your insurance carrier.

Financial Policy

• Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services even if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures.
• If we are not participating providers with your plan, we will provide you with a receipt for you to file with your insurance company.
• Any check returned from the bank will result in an additional $30.00 charge that will appear on your account.
• If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Failure to promptly resolve this balance may result in third party collection and/or legal procedures being taken. Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at 843-761-1995 in the event a claim is not resolved within 60 days from the date of service.
• We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient accounts representative at 843-761-1995.
• We offer a discount to patients that are not insured.
• Please always notify our office of any change in name, address, phone or insurance information.

What Do We Need From You?

• To inform the medical practice staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/service givers.
• To arrive on time for scheduled appointments and cancel, when necessary, with a phone call.
• To bring your insurance card and identification with you to every appointment.
• To provide payment for services requested and delivered by the medical practice not covered by insurance within 90 days.
• To notify the medical practice of any change in your health status.
• To follow the recommended treatment plan and inform the medical practice of any physical or mental impairment requiring special accommodation.
• To ask questions if directions and procedures are not understood.

A medical release waiver must be signed to obtain a copy of your medical records or to have them sent to another health care provider. If you are requesting that your records be sent to another provider we ask that you supply us with their name, address, and phone number.